Shipping Policy

Your order ships straight from the source — no detour through a retail warehouse, no extra truck, no middleman shelf it sits on first. One journey, from supplier to your door. Same philosophy as the products: fewer, better steps instead of a lot of wasteful ones.

It's also how we keep prices low enough that trying something new is an easy yes. The one trade-off: it takes a bit longer to arrive.

1. How Long Processing Takes

Most in-stock items are packed and handed to the carrier within 1–3 business days. A few items are made to order, which takes a little longer — 5–15 business days — and we'll flag that right on the product page so there are no surprises.

2. How Long Shipping Takes

Once your order leaves the warehouse, here's what to expect (estimated from ship date, not order date):

• Canada & United States: 10–20 business days
• All other international destinations: 10–40 business days, depending on region

These are estimates, not promises — customs, carriers, and weather all get a vote. If a date matters (hello, gift-giving), order a little early. Shipping is handled by our partner's carrier network, including YunExpress and DHL.

Worth remembering while you wait: if anything arrives damaged, defective, or wrong, our guarantee covers you fully — no return shipping required. So the wait is real, but the risk isn't. See our Returns & Guarantee policy.

3. Tracking Your Order

Once it ships, we'll email you a tracking number. Give it a little time to wake up — updates can lag right after your package leaves the warehouse, and can go quiet mid-transit. That usually just means it's clearing customs, not that it's lost. A small number of remote destinations have limited tracking coverage throughout transit — if that's you, we'll say so.

4. Free Shipping

Orders over $50 CAD ship free. If you're close, your cart will let you know — sometimes one more beeswax wrap is all it takes.

5. Customs, Duties & International Orders

Your country may charge import duties or taxes on arrival. Those are set by your local customs office, not us, and we can't predict what they'll be.

6. Wrong Address or Missed Delivery

Double-check your address before you check out — glass containers are heavy, and misdelivered packages are a pain for everyone. If a package comes back to us because of an incorrect address or a missed pickup, getting it back out to you will mean covering the reshipping cost.

7. Something Went Wrong

Order running late, arrived damaged, or just vanished? Email us at info@myplasticfreekitchen.com with your order number. We'll chase it down with the carrier. Most issues get sorted within 3 business days.

We're not able to control acts of nature, carrier meltdowns, or customs backups, but we will always tell you what we know as soon as we know it.

8. Not Loving It?

Every order is backed by our 30-Day Happy-Kitchen Guarantee — full details, including our no-return-shipping policy on damaged or defective items, are on our Returns & Guarantee page.

9. Questions

We're a small Canadian shop, and a real person reads every email: info@myplasticfreekitchen.com. If you're unsure whether a product's right for you before you order, ask — we'd rather give you a straight answer than a sale we'll have to undo.