The 30-Day Happy-Kitchen Guarantee
If anything arrives damaged, defective, or just plain wrong, we'll make it right — fast, and without asking you to mail anything back. Shipping a broken item across the country helps no one, least of all the planet.
Damaged, defective, or wrong item
Email info@myplasticfreekitchen.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund to your original payment method — your choice. No return shipping, no forms, no hassle. This is the guarantee, and it's unconditional.
Changed your mind?
We get it. Within 30 days of delivery, unused items in their original condition can be returned for store credit. Here's how it works:
- Email us first with your order number — we'll confirm eligibility and send you the return address. Returns sent without contacting us first can't be processed.
- Return shipping is paid by you. As a small shop, we can't cover return postage on change-of-mind returns — and honestly, we'd rather you gift the item to a friend and email us anyway. We can often work something out.
- Once the item arrives back unused and in original condition, we'll issue store credit for the full product price.
Final sale items
For hygiene reasons, items that have been used with food, dishes, or sinks — tea towels, dish cloths, brushes, and similar — cannot be returned once used. Discounted clearance items marked final sale are also non-returnable. The guarantee above still applies to all of these: if it arrives damaged or defective, we fix it, used or not.
Cancellations
Need to cancel? Email us as soon as possible with your order number. If your order hasn't been processed for shipment yet, we'll cancel and refund it in full. Once it's shipped, the policies above apply.
A note before you dispute a charge
If something's wrong, talk to us first — we resolve almost every issue within one business day, and usually in your favour. We're a small team and we answer our own email.
Why our policy looks like this
Returns create packaging waste, shipping emissions, and — more often than you'd think — landfill, since many returned goods are never resold. We'd rather help you buy the right thing once. Not sure about a size or material? Email us before you order. We'll give you a straight answer, even if it means recommending against a purchase.